DANiEL WiLLiS
HIGHLIGHTS • PORTFOLIO
Dan Willis
905.341.7368
Publications
Technical Author/Contributor (Download):
23 Steps to an Effective Call Center,
Customer Service Continuity During a Pandemic
Agent repatriation: Social myth or boardroom reality
Industry report: Home agent adoption
Blogger:
DANiEL WiLLiS Coffee Level: Advanced
Gillet Painting and Decorating
Websites:
Gillet Painting and Decorating
Presentations:
10 Questions for Call Center Managers
Translating Call Quality Scores into Improved Customer Satisfaction
Dispelling The Myth Of The Home Agent
Collections Strategies in Changing Economic Times
Cost Reduction System in the Call Center
Animation:
Story Boards (Download):
Gateway Niagara (CD-ROM)
Course Development (Download):
Nucart Orientation Facilitator's Guide
Nucart Employee Participant's Guide
Course Development (Print):
Project Management , Train-the-Trainer , Leadership , Sales Mastery , Email Customer Service and PC Basics
Call Center Management , Business Writing Skills Call Center Supervision , Time Management and Microsoft Excel
Theatre Credits
Director,
Woyzek, By Georg Büchner
Safe, Old School Aids Play, By Health Works, Chicago
Father of the Bride, by Caroline Francke
Trial by Cobra, By Anne Snead
Producer,
The Blanket Gift, By Daniel Willis
A Hell of a Mess, By Eugene Ionesco
What the Butler Saw, By Joe Orton
The Empire Builders, By Boris Vian
After Magritte, By Tom Stoppard
Writer,
The Blanket Gift, By Daniel Willis
Performer,
Martin, Balm in Gilead, By Lanford Wilson
The Character, A Hell of a Mess, By Eugene Ionesco
Dionysus, God, By Woody Allen
Mr. Buzz, Bartholomew Fair, By Ben Johnson
Old Lady, I Stand Before you Naked, By Joyce Carol Oates
Woyzeck, Woyzeck, By Georg Büchner
Captain Lesgate, Dial ‘M’ for Murder, By Frederick Knott
Jarvis, Lone Star Love Potion, By Michael Parker
Clive Welby, Animal Magnetism by Simon Joynes
Alec Bulthorpe, Key for Two by John Chapman, Dave Freeman
Set Designer,
LOOT, By Joe Orton
The Empire Builders, By Boris Vian
DANiEL WiLLiS
linkedin.com/in/dgwpersonal
References Available
on Request